This section refers to armed or aggressive confrontation, hostage seizure, siege or other high risk situations and may include personal assault, armed hold-ups, and robbery
Remain Calm | - Do not panic or shout, avoid direct eye contact
- Do not make any sudden movements
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Do not take risks | - Hand over whatever valuables requested (eg. cash)
- Do not do anything that may antagonise the offender
- Do only what you are told – do not volunteer any additional information
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Alert | - If it is safe to do so without endangering yourself, alert other staff members
- If a duress alarm is available, discreetly activate it
- If safe to do so, or if witnessing an incident, ring 000 immediately and follow the instructions of the operator including giving your name and location
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Report | - Note offender characteristics – sex, height, voice, clothing, tattoos, jewellery, any distinctive clothing and note any surface the offender may have touched and vehicle details (registration, last known direction)
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Report any instances of aggression, physical or verbal abuse, armed hold ups, robbery, theft or suspicious behaviour to RNA Security immediately.